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Privacy Policy

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Privacy Policy

We believe privacy is an important part of how we do business. We would like to make our policy concerning information collection and use absolutely clear. This privacy statement explains our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

Duke Energy does not collect personal information about you unless you voluntarily provide it. At any time, you may opt out of providing such personal information by simply not providing it.

Examples of information (personal, demographic or other) that you may provide to us include:

  • Email address/es
  • Address
  • Name
  • Phone number
  • Information about your computer and browser
  • Gender

If you want to customize some areas within our site, or if you ask detailed questions or request information to meet your specific needs, you may need to supply additional information. This may include identifying topics of interest or supplying your title and function for business users.

Automatic Collection of Information

To improve our website, we collect information on the number of visits to our site, the amount of time visitors spend on the site, the number of pages viewed and the domains from which visitors visit the site. This information is gathered automatically, and we store it in log files. Examples include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

To collect this information, we use tracking technologies like cookies and clear gifs (a.k.a. Web Beacons/Web Bugs). These technologies may be invisible to you, and we analyze the information collected only in the aggregate; it is not associated with any specific individuals.

We use these tracking technologies at the point of collection of your personal information, not in emails that you receive from us.

We also use a third-party tracking service that uses these technologies to track nonpersonal information about visitors to our site. This information is collected in the aggregate, and is used to track usage and volume statistics.

How We Use the Information We Collect

We use the information you voluntarily provide to:

  • Fulfill your request
  • Help you quickly find and/or receive information about Duke Energy or one of its affiliated companies
  • Alert you to updated information and services
  • Provide more complete service
  • Improve the content of our website for your reference
  • Answer your questions.

We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or to request that we no longer use your information to provide you services, please review the “Access” section below.

Communications from Us

You will receive email communications from us when you sign up. To opt out of receiving these e-mails, please log into your account and select “unsubscribe”.

Information Sharing

We will not sell the personal information or email addresses you provide, nor will we share such information with third parties for the purpose of sending you advertisements for products or services unaffiliated with Duke Energy, its affiliates or business partners. We may, however, share personal information or email addresses that you provide to us for legitimate business purposes, including, without limitation, the following:

  1. Transferring such information to Duke Energy affiliates and subsidiaries, unless such transfer is prohibited by law
  2. Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy). If such an activity occurs, we will provide notice.
  3. Making such information available to third parties who are providing the product, service or information that you have requested
  4. Disclosing such information is allowed by law, or our legal counsel forms a good-faith belief that such disclosure is required by federal or state law, subpoena or court order

By providing personal information or email addresses, you expressly consent to these privacy practices. We also post testimonials on our site from customers who have given approval to post their personal information along with their testimonial. Duke Energy reserves the right to share any aggregated information (i.e., non-personal information) with any third parties for any reason, unless prohibited by law.

Widgets support functions that require that you disclose certain personal information given the user’s choice of participation. This information is collected on this site through the “email a friend” feature. If you choose to tell a friend about our site, we may use a widget asking for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not retain this information.


We use industry-standard practices to protect your personal information and email address from loss, misuse, alteration and destruction. Such measures include firewalls and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and Duke Energy cannot guarantee the information you provide will never be obtained by unauthorized persons.

How to Reach Us

Send an email to info@envisioncharlotte.com

Changes to Our Privacy Policy

Duke Energy reserves the right to change this Privacy Policy and its email practices at any time. If we decide to make material changes to our policy regarding privacy and/or email practices, we will notify you here and on our home page prior to the changes taking effect, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You may want to visit this website periodically to review the current Privacy Policy. Use of our website after the posting of a revised privacy policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.